REDRESSAL OF GRIEVANCES

If you have concern or complaint about any of the services we offer, you can lodge a complaint over phone, in person or through a letter to the Assistant Secretary. Further if your complaint needs the attention of higher official, then you may send your complaint to the secretary or president of the Board or contact them in person in their respective offices on all working days between 2.30 pm to 5.00 pm.

COMPLAINTS MONITORING AND REVIEW

We will acknowledge all complaints within 7 days and inform the actions taken against them within 20 working days.
We monitor our service standards against the charter periodically and furnish the details in the Annual reports.